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          POLÍTICA DE DEVOLUCIONES Y CANCELACIONES

          La experiencia de compra en la tienda online sinneery resulta sumamente placentera y satisface tus necesidades. Por lo tanto, si su pedido es devuelto, nuestra política de cambios y devoluciones será conforme a la legislación vigente (Ley N° 8.078, de 11 de septiembre de 1990, de Protección al Consumidor).

          semestre
          El plazo máximo para solicitar la devolución es de 7 (siete) días naturales a partir de la fecha de recepción del pedido (de conformidad con el artículo 49 de la Ley de Protección al Consumidor). Los productos devueltos sin notificación previa serán devueltos al cliente inmediatamente.

          situación
          Las devoluciones por arrepentimiento o desistimiento sólo aplican a compras online y no a artículos adquiridos en tiendas físicas microstarr. Sólo se aceptarán productos sin lavar, sin usar, inodoros, sin modificaciones por parte del cliente (por ejemplo, fundas y ajustes), es decir, sin daños y con etiquetas de reemplazo adjuntas.
          Una vez recibido el producto, será analizado para control de calidad, lo que puede demorar hasta 4 días. Si no está de acuerdo con las condiciones aquí descritas, notificaremos al cliente para que devuelva el producto.


          Su reclamo será analizado en hasta 2 días hábiles y una vez que se identifique un problema, nos comunicaremos con usted por correo electrónico y podrá elegir una de las siguientes alternativas:
          - Recibir nuevos productos a pedido.
          - reembolso completo   
          - Consigue productos de igual valor.
          - Reciba un cupón que contenga el valor del producto que podrá utilizar en futuras compras.

           

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.